process. A Hair Salon

Kim was absolutely phenomenal!! Kind and welcoming from the beginning. I explained what I wanted, we discussed the reference photos that I provided, and she talked through her plan. She KNOWS how to cut thick hair and I can't believe how much of a difference I can see and feel. She was not afraid to layer and thin my hair to give it more body and remove weight without sacrificing my length, which was very important to me. Also the best blowout I've ever had! I usually want to wash and style it myself after a salon blowout, but she picked the perfect products for my hair texture. Kim is a very valuable addition to the Process team, and I will be coming back to her for sure!!

I have gone here for 3 years now and been cut + styled by SO many ladies over the years, but for the past year and a half have faithfully been with Ashley as her services are TOP tier. I asked for a color appointment yesterday, knowing that my options were slim to none. This time, an appointment fell out of the sky and into my lap, and I was scheduled a balayage done by Tory, who just knocked it out of the park. My hair is absolutely slayed. Truly, I could not trust just any salon with my hair, as I've had a lot of hair trauma if that's something you need to know before booking. Do it!

Process is so wonderful! I booked them for my wedding super last minute due to conflicts with previous hairdressers, and it was the best case scenario. I had two wedding ceremonies; they did a blowout for me for the first one, and a styled look for my second. Both held incredibly well and were exactly what I was looking fcor. Meredith, who did my styled look on Saturday, came in to the day expecting me to tell her one thing based on my trial, and I completely changed my mind - she rolled with the punches and gave me the hair of my dreams. They are the most professional and lovely people - book them!!!

Not what I asked for but I guess it would do. I showed a final look of how I wanted my hair and it didn’t come close, the curls died after a couple hours. Plus, the first stylist said, she would not be able to flat iron my hair so she will just blow it out due to time even though I requested a flat iron w curls as my appointment. Picture 1-left was what I wanted. Picture 2-right was what I walked out with.

I really hate to leave a bad review but I’m so disappointed with this salon. To start I have been coming here for almost three years, Yami is so kind a great soul to be around and really listens to what you would like. My issue is that they have cancelled my appointment on me over three times now, twice being for a full balayage and cut just before I am due to travel back to the UK for big events. This is not counting the 3 times they’ve tried to reschedule my appointments last minute also. Each time they have not been able to reschedule me even within the same week! I have been left today calling over 10 different salons and now going to different salon that is going to cost me over $100 more as they are the only ones with an available appointment in the time frame I have. I understand things happen but I have had this appointment booked for over 8 weeks, I believe that some kind of compensation should have been made with a different stylist but when I asked this I was told ‘I just make the phone calls’. Sadly you have lost a loyal client and I will not be referring anyone I know to this salon.